Refund Policy
1. ORDER CANCELLATION
Orders once placed on the Website cannot be cancelled after confirmation.
In exceptional circumstances, cancellation requests may be reviewed at the sole discretion of the Company before dispatch.
We reserve the right to cancel any order due to:
- product unavailability
- pricing or technical errors
- suspected fraudulent transactions
- operational limitations
- payment issues
In such cases, eligible refunds will be processed to the original payment method.
2. COMPLAINTS AND GRIEVANCES
If you have any complaint regarding:
- product quality
- damaged packaging
- missing items
- incorrect products
- post-delivery concerns
you must notify us within 15 days of receiving the order.
To help us investigate and resolve the issue efficiently, customers may be requested to provide:
- package opening video
- clear product images
- delivery label images
- order details
- invoice or confirmation details
Failure to provide supporting evidence may impact claim eligibility.
For complaints and support, contact:
Email:
hi@asyouasked.com
WhatsApp:
+91 7877365587
3. DELIVERY-RELATED ISSUES
For delivery-related concerns including:
- delayed delivery
- incomplete delivery
- incorrect delivery status
- delivery disputes
customers must notify us within 7 days from receiving the delivery confirmation message from our logistics partner.
Claims raised beyond this period may not be eligible for review.
4. RETURNS AND REFUNDS
Due to the consumable nature of our products, returns are accepted only for:
- damaged products
- defective products
- incorrect products received
Eligible return requests must be raised within 4 working days from the date of delivery.
Approved refunds will be processed to the original payment method via authorized payment partners, including Razorpay, within approximately 15 working days, subject to banking timelines.
We reserve the right to:
- reject return/refund requests lacking sufficient proof
- deny claims for products damaged due to misuse, improper storage, or customer handling
- request additional verification before processing refunds
For refund and return requests, please share:
- order number
- product images
- package opening video where applicable
- delivery confirmation screenshot/message
Contact:
Email:
hi@asyouasked.com
WhatsApp:
+91 7877365587
5. AS YOU ASKED WALLET TERMS
The As You Asked Wallet and cashback program are subject to the following conditions:
- Cashback offers are available only to eligible users as determined by the Company.
- Cashback validity is limited to 90 days from the date of credit unless otherwise specified.
- Expired cashback cannot be reinstated or redeemed.
- Cashback cannot be combined with certain other offers, coupons, or promotions unless explicitly stated.
- The maximum cashback balance or earning limit may be capped at the Company’s discretion.
- Customers may redeem only a specified percentage of wallet cashback per transaction, subject to promotional conditions active at the time of purchase.
- Cashback is non-transferable, non-withdrawable, and cannot be exchanged for cash.
- If an order is cancelled, refunded, or found to be fraudulent, associated cashback may be reversed or withdrawn.
- The Company reserves the right to suspend, modify, revoke, or discontinue wallet benefits at any time without prior notice.
- Any misuse, abuse, suspicious activity, or fraudulent transaction may result in cancellation of cashback benefits and/or suspension of customer accounts.
Wallet balances and applicable terms may be viewed through your customer account on the Website.
6. PROMOTIONAL CAMPAIGNS AND SPIN THE WHEEL TERMS
Promotional campaigns, including “Spin the Wheel” offers, are subject to the following conditions:
- Offers are valid only for residents of India unless otherwise specified.
- Promotional codes and rewards may carry limited validity periods.
- Promotions may be limited to one use per customer, device, email address, mobile number, household, or order.
- Only one coupon or promotional code may generally be applied per order unless stated otherwise.
- Promotional offers cannot usually be combined with other offers or discounts.
- Customers must use the same email address associated with participation while completing checkout.
- Offers are non-transferable, non-exchangeable, and non-redeemable for cash.
- Orders suspected to involve abuse, manipulation, duplicate accounts, or fraudulent activity may be cancelled without notice.
- The Company reserves the right to modify, suspend, withdraw, or cancel any promotion at its sole discretion without prior notice.
Participation in promotional campaigns constitutes acceptance of these Terms.
For promotional support, contact:
WhatsApp: +91 7877365587
7. INTERNATIONAL SHIPPING
International shipping may be available for select countries and locations.
Estimated international delivery timelines are approximate and may vary depending on:
- customs clearance
- local courier operations
- destination country regulations
- unforeseen delays
Shipping charges are calculated based on:
- package weight
- dimensions
- destination country
- logistics provider rates
Customers are solely responsible for:
- customs duties
- import taxes
- VAT
- local handling charges
- regulatory fees imposed by destination countries
Such charges are not included in the product price or shipping charges displayed during checkout unless explicitly stated.
International orders are generally considered final sale and may not be eligible for return, exchange, or refund except where required under applicable law.
Customers are responsible for ensuring that products ordered comply with local import regulations of the destination country.
CONTACT US
For any questions regarding cancellations, refunds, returns, deliveries, wallet credits, or promotional offers, please contact:
Minuva Consumer Private Limited
Website:
https://www.asyouasked.com
Email:
hi@asyouasked.com
WhatsApp:
+91 7877365587
