Shipping & Return
GENERAL INFORMATION
All orders are subject to product availability.
In the event that a product is unavailable after an order is placed, we reserve the right to cancel the order and issue a refund for the unavailable item(s) using the original method of payment.
We reserve the right to refuse or cancel any order in cases including but not limited to:
- product unavailability
- pricing or listing errors
- suspected fraud or unauthorized transactions
- incorrect customer information
Customers will be notified in case of any significant order-related issue.
DELIVERY LOCATIONS
We currently deliver across eligible locations within India.
Delivery availability may vary depending on pin code serviceability and logistics partner coverage.
We currently do not offer international shipping unless specifically stated on the Website.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
Processing timelines may vary during:
- festive seasons
- promotional sales
- high-volume order periods
- unforeseen operational disruptions
DELIVERY TIMELINES
Estimated delivery timelines will be displayed during checkout and communicated after order confirmation.
Standard delivery timelines are generally:
- Metro Cities: 2–5 business days
- Other Locations: 3–7 business days
Delivery timelines are estimates only and may vary due to:
- courier partner delays
- weather conditions
- remote delivery locations
- government restrictions
- force majeure events
- operational disruptions beyond our control
Products may occasionally be delivered in multiple shipments.
While we make reasonable efforts to ensure timely delivery, Minuva Consumer Private Limited shall not be liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
SHIPPING CHARGES
Shipping charges, if applicable, are calculated based on:
- order value
- delivery location
- package weight and dimensions
- ongoing promotional offers
Applicable shipping charges will be displayed at checkout before payment confirmation.
Additional charges may apply for:
- remote serviceable areas
- bulk orders
- special handling requirements
ORDER TRACKING
Once your order has been shipped, you may receive shipment confirmation and tracking details via email, SMS, or WhatsApp, where applicable.
Tracking updates are subject to courier partner systems and availability.
DAMAGED OR TAMPERED PACKAGES
If your order arrives with visibly damaged, opened, or tampered packaging, please:
- refuse delivery where possible, or
- contact us within 24 hours of delivery
Please share:
- clear photos of the package
- order number
- issue details
Claims raised beyond a reasonable reporting window may not be eligible for resolution.
For assistance, contact:
Email: hi@asyouasked.com
FAILED DELIVERY ATTEMPTS
Our delivery partners may attempt delivery multiple times before marking the order as undelivered.
If delivery fails due to:
- incorrect shipping details
- recipient unavailability
- refusal to accept delivery
additional shipping charges may apply for re-shipment.
CONTACT US
For shipping or delivery-related queries, please contact:
Minuva Consumer Private Limited
Website:
https://www.asyouasked.com
Email:
hi@asyouasked.com
